Our Shipping & Handling Policy

All orders placed during our regular business days BEFORE 7 am, will be processed the same day. Any orders placed AFTER 7 am, will be processed the following business day.

Please allow one business day for our online team to process all new orders and review the criteria below before placing your order.

• Parts that are in-stock at Longo Toyota may be able to be shipped within 24 hours.
• If parts listings show to be in-stock, means the parts are available to be ordered. Does not take inconsideration of our live inventory at the dealership.
• Orders placed over the weekend, will be processed the following business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 business days to process.
• Parts that are in-stock at Longo Toyota may be able to shipped within 2-3 business days.
• Depending upon shipping location, ground shipments typically take about 7-14 business days. Different shipping methods may apply.
• Oversized shipments may require additional charge; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times, once packages leaves our facility the shipping carrier will be main point of contact.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.

We do not ship:

• Internationally
• PO Box addresses
• COD destinations
• Hawaii, Alaska, or Puerto Rico

In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.

Our Pick-Up Policy

You can stop by our Parts Department to pick up your order as soon as you receive an email with a Pick-Up Order Number.

• If an order is not Picked-Up within 30 Days the order will be Canceled and the Amount will be Refunded.

Longo Toyota is located at 3534 N Peck Rd., El Monte, CA 91731.

Monday-Friday: 7am - 7:00pm
Saturday: 7am - 5:30pm
Sunday: CLOSED

Any shipping costs from the original order are non-refundable. Return shipping label costs will be deducted from the total amount of the the order. If parts are defective, please notify us within 15 days of receipt to inquire about a parts warranty exchange.

There is a 20% restocking fee charged against all returned parts.

To be eligible for a return request, the following criteria must be met:

• Parts must be returned in the original packaging.
• All parts are not accepted in used, installed, or tried condition.
• All electrical parts are not returnable.
• Return requests need to be within 30 days of receipt.

We reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.

We currently do not offer free returns, you may request for a return label via email. Call us to arrange for any returns at or you may email customer service via our Contact page.

Please allow up to 3-5 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form of payment.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer, a return fee of 15% may apply.