Our Shipping & Handling Policy

All orders placed during our regular business days BEFORE 7 am, will be processed the same day. Any orders placed AFTER 7 am, will be processed the following business day.

Please allow one business day for our online team to process all new orders and review the criteria below before placing your order.

• Parts that are in-stock at Longo Toyota may be able to be shipped within 24 hours.
• If parts listings show to be in-stock, means the parts are available to be ordered. Does not take inconsideration of our live inventory at the dealership.
• Orders placed over the weekend, will be processed the following business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 business days to process.
• Parts that are in-stock at Longo Toyota may be able to shipped within 2-3 business days. 
• Depending upon shipping location, ground shipments typically take about 7-14 business days. Different shipping methods may apply. 
• Oversized shipments may require additional charge; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times, once packages leaves our facility the shipping carrier will be main point of contact. 
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.

We do not ship:

• Internationally
• PO Box addresses
• COD destinations
• Hawaii, Alaska, or Puerto Rico 

In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.

Our Pick-Up Policy

You can stop by our Parts Department to pick up your order as soon as you receive an email with a Pick-Up Order Number. 

• If an order is not Picked-Up within 30 Days the order will be Canceled and the Amount will be Refunded. 

Longo Toyota is located at 3534 N Peck Rd., El Monte, CA 91731. 

Monday-Friday: 7am - 7:00pm
Saturday: 7am - 5:30pm
Sunday: CLOSED